Return Policy
Thank you for considering our tattoo supplies for your business. We take pride in providing high-quality products to our customers. Below is our final sale policy for tattoo supplies:
All sales are final. We do not accept returns or exchanges, except in the case of defective or damaged products. If you receive a defective or damaged product, please contact us within 7 days of receiving the product to initiate a return or exchange. To be eligible for a return or exchange, the product must be in its original packaging and unused.
If a return, for any specific reason, is approved by management, a 20% restocking fee will be applied to the order.
We do not provide refunds or credits for any products that have been opened, used, or altered in any way. Please ensure that you carefully review your order before finalizing your purchase. If you have any questions or concerns about a product, please contact us prior to making your purchase.
In the unlikely event that we are unable to fulfill your order, we will provide a full refund for the unavailable product(s). We reserve the right to cancel any order for any reason and will provide a full refund in such cases.
We stand behind the quality of our products and take pride in ensuring that our customers are satisfied with their purchases. If you have any questions or concerns about our final sale policy or any of our products, please do not hesitate to contact us. We are here to help and want to ensure that your experience with our company is a positive one.
Obituary orders online
We strive to ensure your tattoo supplies arrive exactly as you ordered. If, however, you believe there's an issue with your order (wrong item, etc.), please notify us within 7 days of placing your order.
Unfortunately, claims reported after this timeframe will not be accepted. This allows us to investigate discrepancies efficiently and ensure customer satisfaction.
For prompt resolution, please contact us at info@mapletattoosupply.com with details of the issue and your order number. We appreciate your understanding!
Delivery
If customer does not pick up/receive order, shipping company will be reached out to. If it is the clients fault they are responsible for the cost of the return label, shipping fee & 20% restocking fee.
If it is Maple Tattoo Supply’s fault and the client wants a refund, we will give the refund.
Local pick up- customer has 4 weeks to pick up order, after 2 weeks we will call them and remind them of the order that is ready for pickup and let them know they have 1 more week to pick up their order or it will be cancelled and there will be a 20% restocking fee.
Unapproved Return Policy:
We do not accept returns without prior approval. Before shipping any item back, you must contact us to obtain authorization for your return. Only after receiving our approval will we process the return request. You must initiate a return or exchange within 7 days of receiving the product.
To be eligible for a return or exchange, the product must be in its original packaging and unused.
If you have already shipped the order, you have 15 days from the delivery date to contact us regarding the pickup of your unapproved return. If you fail to do so within this period, the order will be disposed of with no possibility of a refund, exchange, or retrieval.
To initiate a return request, please contact our customer support team at info@mapletattoosupply.com.
We appreciate your understanding and cooperation.
