Price Match & Price Adjustment Policy
At Maple Tattoo Supply, we strive to offer competitive pricing to our customers. Our Price Match and Price Adjustment policies are designed to be fair, transparent, and consistent. Please review the conditions below before submitting a request.
Price Match (Competitor Pricing)
We consider price match requests against competitors that are based in Canada and are authorized dealers of the brand and product in question, whether online or in a traditional retail store. Our price match policy applies only to companies with a physical (brick-and-mortar) retail location. We do not match pricing from liquidators, liquidation or closeout sales, marketplaces such as Amazon, eBay, or third-party resellers. We do not match competitor pricing that violates MAP (Minimum Advertised Price) policies, or pricing that appears to be an error. Our policy also excludes matching loyalty-based pricing, spend-and-get promotions, bundle deals, gift-with-purchase offers, and promotional event pricing (including Boxing Day, Black Friday, Cyber Monday, trade show pricing, and similar time-limited events).
The product must be identical in brand, model, configuration, size (if applicable), colour, and version or year of manufacture. The product must be in stock and available for immediate purchase from the competitor at the advertised price. Our customer service team must be able to verify the requested price directly through the competitor's website or other publicly available source. When calculating a price match, we include the competitor's shipping fees as part of the total price.
Price Adjustment (Our Own Price Reductions After Purchase)
If the regular price of an item you purchased directly from Maple Tattoo Supply is permanently reduced within 7 calendar days of your original purchase date, we may issue a one-time price adjustment for the difference in the form of store credit. Requests must be submitted in writing within this 7-day window; requests received after this period cannot be honoured.
Price adjustments do not apply to items purchased or repriced during promotional sales, seasonal promotions, or any limited-time events. This includes, but is not limited to: Boxing Day, Black Friday, Cyber Monday, Pride Month sales, holiday promotions, trade show or convention pricing (such as Ink in the 6ix), flash sales, clearance events, doorcrasher pricing, and any other time-limited discount. Promotional pricing reflects the value of purchasing within a defined sale window and is not retroactively applied to prior purchases at regular price. Likewise, items originally purchased on sale or with a discount are not eligible for further adjustment.
The following are not eligible for price adjustment: consumables (including needles, cartridges, tattoo and PMU inks, pigments, disposables, and aftercare products); pre-orders, back-orders, and special or custom orders; bundled products, kits, and packaged deals; items purchased with a promotional code, loyalty benefit, or any other discount at the time of the original transaction; and items marked as final sale or clearance.
Price adjustments are issued as store credit only, applied to the customer's Maple Tattoo Supply account for use on future orders. We do not issue cash refunds, credit card refunds, or shipping cost reimbursements for price adjustments. Only one price adjustment is available per original order.
How to Submit a Request
For all price match or price adjustment inquiries, please contact our customer support team at info@mapletattoosupply.com with your order number and, where applicable, proof of the competitor's pricing and availability. Requests must be submitted in writing so that we can document and verify them properly.
Maple Tattoo Supply reserves the right to modify, limit, or refuse any price match or price adjustment request at our sole discretion, and to update this policy at any time without prior notice.